Need help?
Frequently Asked Questions
Order processing takes 3–5 business days.
Orders placed after 12:00 AM begin processing on the next business day.
The estimated delivery time is 15–30 business days, depending on your country and customs processing.
Yes. As soon as your order ships, you will receive an email with your tracking number.
Tracking may pause during customs checks or carrier transitions.
Please allow some time for updates, or contact the carrier directly for the latest information.
Orders can only be changed before they are shipped.
Please contact us as soon as possible:
contact@napaliaglam.com
You have 20 days after delivery to request a return.
Email us at:
contact@napaliaglam.com
Include your order number, full name, and reason for the request.
Intimate apparel
Sale items (unless defective)
Products with broken or removed hygiene seals
Items with opened or damaged packaging
Defective items: Napalia covers the cost.
Change of mind: the customer may be responsible for shipping costs.
Once we receive and approve your return, your refund is processed within 15–25 business days.
